Initially when i first started in the investment and financial services field, more than three decades ago, the most efficient representative in the company had a poster displayed prominently around the wall to his office that read, “Selling is like shaving. If you don’t get it done everyday, you’re a bum!” The essence of this poster has always been “engraved” in my mind since, and that is, that yesterday’s conquests are merely old news, and something must successfully perform the same thing repeatedly in order to truly be considered a professional and an expert.
As I have trained many others in a variety of fields, including selling and marketing, training, management, leadership, negotiations, and several the areas since then, I’ve always incorporated the themes of all things in everyday life being some sort of sales, and that effective selling is both a skill and a science.
So why do I call selling both a skill and a science? A science is something rather precise, and proper sales technique is extremely regimented. The best salespeople use the same proven technique each and every time they provide a presentation. Obviously, after a while, it appears as though it’s second nature to them, but it is still a really exact, precise, thought-out and proven methodology.
On the other hand, two individuals can stick to the same basic “scientific” technique, and achieve vastly different results. That’s the reason I’m stating that selling is also a skill. The very best salespeople relate well to others, and understand human nature. Many of the top salesmen ever have stated that selling is only a small percentage technical, while being predominantly understanding human instinct.
The very best salespeople are friendly, without being phony, and professional without having to be starchy and stuffy. Effective selling requires a sales person to do his homework to understand the requirements of the person he’s supplying, and tailoring his presentation to deal with another party’s “hot button.” The “hot button” is that set of circumstances, wording, and motivation that has got the other individual’s attention, and give them the courage to action.
Few individuals are in fact born salespeople. While some people are more extroverted than others, and some feel much more comfortable in a sales situation, these behaviors can be trained and made part of anyone desiring to become more effective salesperson.
Motivated individuals learn the techniques, practice them, and make them a part of their very own persona. I’ve trained those who began as the shyest, least articulate and outgoing individuals, and developed them into professional, talented and successful sales professionals.